Technology, Operations, Growth
I lead with strategy and AI to help technology and teams move faster.
What I Do
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Program & Release Leadership
End-to-end ownership of complex, multi-workstream programs, from planning through execution. I specialize in release readiness and NPI delivery, ensuring global teams are aligned, prepared, and accountable at every stage.
Tags: Agile, Waterfall, PMI-PMP, NPI, Aha!, Smartsheet, Git, Jira, Confluence -
AI & Workflow Automation
I don't just talk about AI, I build with it. From AI agents for hiring and onboarding to automated operational workflows, I bring hands-on capability to teams navigating what's next. Currently pursuing PMI's Certified Professional in Managing AI.
Tags: Microsoft Copilot, Power Automate, AI Agents, PMI-CPMAI -
Operational Systems Architecture
I design the infrastructure that makes organizations run: governance models, operational guides, tooling ecosystems, and the playbooks teams actually follow. Built to scale, built to last, built to work without me in the room.
Tags: Salesforce, SharePoint, Monday.com, FreshDesk, PagerDuty, Smartsheet -
Coaching, Training & Enablement
I've mentored 30+ professionals and built training programs from scratch across support, customer success, and engineering. My philosophy: build with people, not for them, so they're empowered long after the engagement ends.
Tags: Change Management, KCS, Prosci, Enablement, Leadership, Coaching
Career Highlights
The roles, the milestones, the throughline: people, process, and purpose.
2025–Present | Sr. Manager, Solution Engineering, F5, Inc.
Leading Global Services Release Readiness and NPI Delivery programs across AMER, EMEA, and APAC. Transformed ad hoc execution into a structured, scalable program model now used across all major product launches.
2024–2025 | Sr. Technical Program Manager → Principal TPM, F5, Inc.
Drove alignment across 12+ Global Services workstreams, implemented Aha! roadmaps, and delivered executive-level risk reporting to VP and C-suite audiences. Mentored 30+ employees across PM and engineering.
2021–2024 | Sr. Customer Success Manager → Sr. Manager, Global Support , F5, Inc.
Built a KCS knowledge management program, established 24/7 global on-call coverage, and designed training programs that measurably improved retention and support quality across enterprise accounts.
2020–2021 | Chief Operating Officer, GoJeo Software
Reported directly to the CEO. Built the support function from the ground up, migrating from Zendesk to FreshDesk, creating the knowledge base, and implementing Monday.com as the operational hub.
2007–2020 | Sales Ops Manager → PSO Operations & Training Manager, Quest Software
13 years of progressive leadership in CRM administration (Siebel & Salesforce), M&A integration, global scheduling, and presales operations, including leading the company-wide migration to Salesforce FSL.