"I build things that last — systems, teams, and the people inside them."
Program leader, AI practitioner, and operational architect with a career built on turning complexity into clarity — and leaving every organization stronger than I found it.
I've spent my career at the intersection of people, process, and technology — making complex things work, and making sure the people doing the work are set up to thrive.
At F5, I lead the Global Services Release Readiness and NPI Delivery programs — a role that puts me at the center of how major product launches come together across global teams. Before that, I've built support operations from scratch, led global support engineering teams, and spent a decade inside the CRM and sales operations world at Quest Software.
What I'm most proud of isn't the programs I've managed — it's the frameworks, guides, and systems I've left behind. The ones teams still use after I'm gone. That's what "building things that last" means to me in practice.
I'm also deeply invested in what AI means for how we work. I build AI agents, earn the certifications, and stay on the leading edge — because this technology isn't coming, it's here, and the best operators know how to harness it.
End-to-end ownership of complex, multi-workstream programs — from planning through execution. I specialize in release readiness and NPI delivery, ensuring global teams are aligned, prepared, and enabled for successful launches at every stage.
I don't just talk about AI — I build with it. From AI agents for hiring and onboarding to automated operational workflows, I bring hands-on capability to teams navigating what's next. Currently pursuing PMI's Certified Professional in Managing AI.
I design the infrastructure that makes organizations run — governance models, operational guides, tooling ecosystems, and the playbooks teams actually follow. Built to scale, built to last, built to work without me in the room.
I've mentored 30+ professionals and built training programs from scratch across support, customer success, and engineering. My philosophy: build with people, not for them — so they're empowered long after the engagement ends.
Whether you're exploring a leadership opportunity, looking for a trusted operational partner, or just want to talk shop about AI and program management — I'd love to hear from you.
Interested in operational consulting, AI agent builds, or tool implementation support? Use the form to connect — I'd love to hear what you're working on.